Quote by Niko

I am sorry I had to leave the event early, down side of the meds I have to take knocking my brain out.

It's all good! Hope the time you spent with us was fun!

I am sorry I had to leave the event early, down side of the meds I have to take knocking my brain out.

Quote by Eurrsk

Gratz, dude!! *big hugs*

Hey mister, big hugs!

Gratz, dude!! *big hugs*

Quote by medgirl1025

Congrats ZanderHawk!

You will do great and may the tribbles not eat and breed on you.


Qa'pla!

Lol, I've installed anti-tribble devices everywhere.

All SWC winners, please refresh your Stonewall Credit Membership cards to reflect your new total!
Private messages sent to those who have not yet received their cards.

Quote by Voleron

If you won Stonewall Credits from any of the events, a spreadsheet with everyone's winnings has already been forwarded to the resources department so that your balance can be updated! You should see it reflected there in the very near future!

Dave,

Another super event and you handled it expertly. The effort you put in is tremendous :)

Thank you :)

---

W I N N E R S · A N N O U N C E D !
BASH AT THE BEACH 2016
CONGRATULATIONS TO ALL OF OUR WINNERS of our 2016 Bash at the Beach Event! Click HERE or on the button below to view all of our event winners, the winner of our Temporal Special Agent pack draw AND the answers to our Jumble in the Jungle event!

If you won Stonewall Credits from any of the events, a spreadsheet with everyone's winnings has already been forwarded to the resources department so that your balance can be updated! You should see it reflected there in the very near future!

Congrats ZanderHawk!

You will do great and may the tribbles not eat and breed on you.


Qa'pla!

With this change will it be possible to have his daughter show up (movies after) or has she been totally rewritten as a new character? Maybe his partner or possibly she'll be something different? Just a thought For the future B)

Hello Welcome back,

I'm so glad that you have rejoined our fleet.  I've been a member with Stonewall since 2009 and so I can tell you this, there has been a few good changes.

Should you have any questions or concerns about your membership, the Code of Conduct, our Fleet Bank Rules or anything else, please feel free to send me a message at any time.  After 14 days from the date that you created your introduction post, you will be promoted to the level of “Member”.  As a “Member” you will be able to purchase items from our fleet stores.

Also please make sure to read our definitive guide on Fleet Interactions

If you see me in-game, don't be a stranger!

I'll see you around.

Excellent way to share your skills in a true starfleet way, thank you so much! :)

Just to reassure anyone who might look at that mess up there and be intimidated: I have dealt with almost all of these myself at one time or another. And regarding the Windows stuff, I do know what I'm talking about: I am professionally certified and do technical support for a living. "Teknomancer" isn't just my gaming handle, it's my job description.

FWIW. B)

This is so helpful, Thank you for putting this together Teknomancer!

lets put it as a Sticky!

Hey Dan,

Dont worry about anything, Ill send out an invite to your Sparxya toon as soon as I get on.
It will be for our Stonewall Legion fleet :)

If you need anything else in the future,.. another toon invite, a question about the fleet.. just plop a message down here as you did today, and we will help you out.

Gareth@GXV3

Since many players unfortunately have software client issues from time to time (crashes, won't load, poor performance), I thought it might be a good idea to compile the various ad hoc troubleshooting recommendations that are scattered throughout the forums into a one-stop shop. These tips are listed in order from easiest to most complex (and/or drastic).

Warning: wall of technobabble ahead! Follow all instructions exactly, and if you don't see what is described, skip it and go to the next step. If the instructions don't explicitly say to do something, then DON'T DO IT. Proceed at your own risk, abandon all hope ye who enter here, etc.

~~~~~

FORCE-VERIFY THE STO CLIENT

Quote by Voleron

When the launch window pops up, asking you to enter your username and password, hit the options button at the top right corner of the window.  Check the 'force verify' button and let it check all of the game files.

START IN SAFE MODE & REDUCE FILE STREAMING

Quote by GXV3

Load the launcher.. plop in your password etc... and before launch, click options..
click safe mode..
Than launch the game.
hopefully when/if the game loads to your character select screen...
click options again...
go onto the graphics tab
make sure "Reduce file streaming" is ticked ON

BYPASS ARC & LAUNCH STO BY ITSELF

The Arc client is a bandwidth and system resources hog, but the good news is that it's not needed to run the game. In Windows Explorer (Windows Key + E), look for the folder named "Star Trek Online_en" which should be inside your "Program Files (x86)\Arc" folder. You should see "Star Trek Online.exe" in there, so just right-drag a shortcut from that to your desktop, or right-click it and you can pin to either the Windows start menu or the taskbar.


UPDATE YOUR GRAPHICS DRIVERS

Windows Update is fine, but it doesn't always keep up with the latest and greatest from video card manufacturers. Sometimes just updating to the most recent version of the graphics driver will resolve display issues. Here are some driver update links for the three most common graphics display chipsets (use their auto-detect options if you don't know your video card model):

• Nvidia driver update  (GeForce, Quadro, etc.)
• AMD/ATI driver update  (Radeon)
• Intel driver update  (graphics integrated with the motherboard)

AVG ANTIVIRUS & DIRECTX 11 COMPATIBILITY PROBLEMS

On some systems, AVG Antivirus can cause problems when gaming in Windows 8 or Windows 10 (Win7 usually seems to be OK).  Consider disabling it while playing STO or replacing it with a different antivirus program.

DirectX 11 (installed in Win10 by default) is known to bug out the game on some systems. To help prevent random game client crashes, you may need to add the following Command Line in the STO launcher Options to turn off DirectX 11 and force DirectX 9 instead(see Image 4):  

-d3d11enable 0 -d3d9

Image 4
http://www.stonewallgaming.net/photos/90895

ARC/STO FULL UNINSTALL &  CLEAN REINSTALL

If all else fails, the only thing left to try is a full removal and clean reinstall of the game client.

1. Close all software that may currently be running; also temporarily disable your antivirus program if possible.
2. Open the Task Manager with CTL + ALT + DEL and make sure that the Arc stack and CrypticError.exe aren't running (right-click each entry and End Task, see Image 1). Basically, if you see an Arc or Trek icon next to it, kill it.
   
   Image 1
   http://www.stonewallgaming.net/photos/90893
3. Confirm that Arc & STO are either already uninstalled or not available for uninstall from Control Panel: (Click the magnifying glass search icon on the taskbar, then type Programs and Features in the search box. Click the icon at the top of the results list (see Image 2). Uninstall both Arc and STO if listed; if not listed, go to the next step.
   
   Image 2
   http://www.stonewallgaming.net/photos/90889
4. Open Windows Explorer (Windows Key + E) and browse to C:\Program Files (x86)\
5. Single-click the Arc folder to highlight/select it, press SHIFT + DELETE, then OK to confirm perma-deletion. Do the same for the Star Trek Online_en folder only if you see one there (you probably won't, this is only for a non-default installation).
6. Open the Registry Editor from the Windows Run box (Windows Key + R): type REGEDT32.EXE and hit ENTER. Click Yes to allow administrator access (enter Windows password if needed).
   
   WINDOWS REGISTRY EDIT WARNING: FOLLOW THESE INSTRUCTIONS EXACTLY!
   

   Per Microsoft: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

   
   
7. Click the > sign next to HKEY_CURRENT_USER then click > again by SOFTWARE to expand the tree (see Image 3).
8. Single-click the Cryptic folder and press DELETE, then confirm.
9. Single-click the Perfect World Platform Client folder and press DELETE, then confirm.
   
   Image 3
   http://www.stonewallgaming.net/photos/90890
10. Close the Registry Editor window, then REBOOT THE PC!
11. Download & install Arc/STO from the Play For Free button at this link.

STILL BROKEN?

Some combination of the above should resolve most game client crashes and other unwanted behavior. If not, then you're probably stuck with putting in a support ticket. Good luck with that.

Hi.. I still, after three years, haven't figured out how to join a fleet ingame. The chat scares me to heaven high and I'm far too shy to contact any other fleet member if I see one, soooo.. If someone would like to invite my AoY toon to some appropriate SW fleet, I would be much obliged. I get that this is not how it is supposed to work but i have autism (really - I do) and starting a conversation with some other fleet member ingame is not an option for me; and the chat is just a chaotic mess of moving letters in my eyes. :) So, please...

Thanks in advance

sparxya@lejonbrudet

/Dan

Since it might be needed again, I compiled all of the various troubleshooting tips into a standalone post for easy reference and forum search. This stuff should really all be in one place rather than scattered around individual posts whenever someone has an issue.

TOPIC: Advanced STO Troubleshooting

Wonderful job guys!!!, I did more admin stuff and trouble shot some Roster issues with members but I did it all on Risa in my swim trunks next to all of you. LOL

Dammit, I missed it all, slept through half and then ended up busy. :c